Find answers to some of the most common questions about our services, and processes. Whether you're looking for general information, or just want to learn more about what we offer, we've got you covered. If you don't find the information you're looking for, feel free to contact us, and we'll be happy to assist you further!
Let's get you some answers.
All types! We work with a diverse range of industries, tailoring our strategies and designs to meet the specific needs of your business and audience. Some of our clients’ industries include restaurants, real estate, publishing, technology/SaaS, gaming, and more.
We accept payment via direct deposit, credit card, or check. We will charge 30% upon the start of the project, 30% at the halfway point, and the remaining balance upon completion. For retainer contracts, we will bill our clients bi-monthly on the 1st and 15th.
Yes, we offer monthly retainers for ongoing support, including graphic design, communications strategy, social media management, thought leadership coaching, and more.
We understand that business needs can change on a whim and we are here to accommodate as much of that as possible. As we work, we will always keep a line of open communication with you to assure that any changes and feedback are welcome and readily available to be adapted to. Please note that such changes can incur additional hours charged and an update in project fee.
We sure do! We created our packages as a “catch-all” on what our clients may need, based on our experience and where they are in their journey. We also offer customized solutions that take into account scope, timeline, and other specifics that you want us to know.
Timelines vary depending on the scope of the project. Branding projects may take 2-4 weeks, while website redesigns can take 8-12 weeks. Since no two projects are the same, timelines can fluctuate based on your needs. No matter the estimate, we guarantee clear communication regarding updates, timelines, and will do our best to accommodate!
Depending on our availability, we can accommodate rush timelines for an additional fee. Usually between 25-50% charge on top of our typical pricing applies.
You can be as hands-on or hands-off as you like. We’ll guide the process and check in at key milestones to ensure the project is in accordance with your business’s needs and preferences.
Still not finding what you’re looking for? No problem, reach out to us and either Lauren or Patricia will get back to you personally!
